We use your information to process orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud and improve our website. We may also send promotional communications based on the consent or preferences required.

We may share relevant information with service providers that help us operate our store, process payments, deliver orders, provide customer support, maintain website functionality or conduct permitted marketing activities. We do not authorise service providers to use your information beyond their permitted purposes.

Payments are processed through the payment providers available at checkout. Hempiva does not intentionally store complete card details or payment credentials on its own systems. Payment providers may process information under their own privacy and security terms.

Our website and Shopify services may use cookies and similar technologies to support shopping cart functionality, remember preferences, understand website usage and provide relevant marketing where permitted. You can manage cookies through available website controls and your browser settings. Some features may not work properly if certain cookies are disabled.

Depending on the applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where processing relies on consent, or raise a privacy complaint. You can contact us at [privacy contact email] to make a request. We may need to verify your identity before acting on it.

We retain personal information for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal obligations and dispute resolution. To ask a privacy question or make a request, contact [privacy contact email]. We may update this policy when our practices or legal obligations change. The latest version will be published on this page.