Terms & Conditions

You must be legally capable of entering into a binding contract under applicable Indian law to place an order. By purchasing from Hempiva, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

We make reasonable efforts to present accurate product descriptions, ingredients, images, prices and availability. Minor variations in appearance or packaging may occur. Please review the product label, ingredient list, usage directions, warnings and other product information before use. 

All prices and applicable charges will be displayed before you complete checkout. Placing an order constitutes an offer to purchase. Order acceptance and confirmation will be communicated through our store or order notifications. If an order cannot be fulfilled, we will inform you and arrange any refund due. Payment must be completed through the available payment methods unless cash on delivery is offered for your order.

We may need to cancel or decline an order in circumstances such as a pricing or listing error, suspected fraudulent activity, stock unavailability or a delivery restriction. Where payment has already been collected for an order that we cannot fulfil, we will arrange the applicable refund. 

Use each product according to its label, directions and safety warnings. Do not exceed the recommended use or ingest products intended only for external application. Contact a qualified healthcare professional if you have questions about suitability or potential interactions.

Returns, replacements, cancellations and refunds are governed by our published Return and Refund Policy, alongside applicable consumer protection law. Nothing in these terms is intended to exclude or restrict a consumer remedy that cannot legally be excluded.

For questions about orders, products or these terms, contact [support email] or [support phone number].