Return And Refund
Returns for a change of mind are subject to the product category and the return conditions displayed on the relevant product page. For hygiene and product integrity reasons, opened or used consumable products and topical oils may not qualify for a change of mind return.
Contact us at [customer support email] within 2 days of delivery, providing your order number, photographs and a description of the issue. We will assess the complaint and arrange a suitable remedy, which may include a replacement, refund or another resolution required under applicable law.
Email [customer support email] with your order number, the product name and the reason for your request. Our team will explain the next steps and, where applicable, provide return instructions.
Once a refund is approved, we will initiate it within 5-7 business days. The time taken for the amount to appear in your account depends on your bank, payment provider or original payment method. We will share confirmation when the refund is processed.
Refunds will generally be issued to the original payment method. For cash on delivery orders, we may request a verified bank account or other payment details to process the refund securely.
Contact us as soon as possible if you wish to cancel. Orders that have not been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.
