Our store operates on Shopify, which provides security features and infrastructure for online commerce. We also work with relevant service providers to support secure transactions. 

Payments are handled through the payment providers made available at checkout. The information processed and retained depends on the provider and payment method. Please review the relevant provider's terms and security information for further details.

Use a strong, unique password for your account and avoid sharing it with anyone. Do not share one time passwords, payment credentials or sensitive account information with people claiming to represent Hempiva. Always verify that you are using our official website before placing an order.

Contact us immediately at [security contact email] and include any relevant order details or suspicious communication. Do not share your password or one time password in your complaint. If your bank account or payment method may be compromised, contact your bank or payment provider promptly.

If we identify a security incident involving personal information, we will assess it and take appropriate steps to contain and address it. Where notification is required, we will notify the relevant individuals or authorities in accordance with applicable law.

Email [security contact email] with a description of the issue and any relevant screenshots or details. Please avoid including passwords, full payment card details or other unnecessary sensitive information. We will review your report and respond through the appropriate channel.